Support
Last updated: 7 September 2026
CommentFor is operated by Neurai Technologies Private Limited ("Neurai"). There is no support tier you have to buy before asking a question — the free plan gets answered too, after the priority tiers.
Billing, charges and refunds
Use this for a charge you did not expect, a payment that was taken twice, an invoice you need reissued, or cancelling a subscription. What happens to your money and when is set out in the Refund & Cancellation Policy, and current prices are on the pricing page.
Include the email address on the account and, if it is about one specific charge, the payment id from your card statement or from the invoice Razorpay emailed you. That is usually enough to find it without a second round of questions.
Cancelling does not need us: Settings in the app has a cancel button, and it keeps the plan you have paid for running until the end of the period you paid for.
The product, and your account
Signing in, connecting an Instagram account, automations that are not firing, DMs that did not arrive. Before writing, the FAQ covers the common ones and How it works explains what the engine does with a comment once it sees it.
If something is not sending, the two details that shorten this most are the Instagram username the automation runs on and roughly when you expected the DM. We can look from there.
One thing that surprises people: your plan's DM allowance is one monthly total shared by every account you connect, and it follows the Instagram account as well as your signup. If you connect an account that already sent DMs through CommentFor this month under a different signup, those sends count against your allowance. That is what stops an allowance being reset by reconnecting, and it clears at the start of each calendar month (00:00 UTC).
Data, privacy and security
Data requests, deletion, and security reports. See the Privacy Policy, Data Deletion and GDPR pages — deletion is self-service and does not require asking us first.
What to expect
Support is email, and we answer in the order things arrive. Max, Ultra and Agency get priority support, and Ultra and Agency add a dedicated channel on top of it.
We do not publish a guaranteed response time, because we do not have one to stand behind yet. An SLA is listed as on the roadmap on the pricing page and it is not something you are paying for today. We would rather say that than quote a number we might miss.
Company
Neurai Technologies Private Limited
Registered office: H No. 944, Block C, Sushant Lok 1,
Gurugram - 122001, Haryana, India
Company and press enquiries that are not support belong on the contact page.